SHIPPING FOR CURRENT IN-STOCK ORDERS WILL BEGIN IN JANUARY, AFTER HOLIDAYS.
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Can I pay with PayPal?No, I can't use paypal. Not only is the fee very high, it freezes my funds as soon as they enter my account, leaving me with no way to pay for production costs and shipping.
Can I combine my orders?
Yes, please contact me for assistance so I can give you a code for shipping discount on your second order. You can only combine up to two orders!
Can I place an order with both in stock and preorder items?
You can, but keep in mind I will send your order only after I have received the preorder items so I can ship everything together.
Do you ship to my country?
I ship worldwide to most countries except for Germany, Malaysia, Brazil. If your country is not listed chances are I missed it, since I have to input each country manually and I haven't gotten to all of them yet, feel free to message me about it!
What payment method do you use?
I use stripe as payment method. At checkout it will show different options of payment depending on your country, including payment by card, apple pay, etc. The amount charged is in MXN (mexican peso).
How long will my order take to arrive?
Please refer to my shipping page for more info.
How long do preorders take to get shipped out?
Production alone can take up to 1-2 months, then 1-2 weeks for me to start packing and shipping orders.
Would there be a rerun of _____?
For requests of merch you'd like me to restock/run another preorder of please leave them here. If there's enough interest I might consider it for future shop openings.
GROUP ORDERS
Please contact me before hosting a Group Order as shipping costs tend to be higher than the ones set for my regular orders. General guidelines:
- GO moderators should get my approval before opening a GO.
- I will link GOs approved by me under my shop opening tweet.
- Final orders should be placed on my shop, any additional shipping cost will be handled via Stripe invoice if or paypal(US only) if needed.
- GOMs must make a final confirmation including their order number as well as how many orders they received for the ongoing GO in order to get the order freebies, this can be done via either DM or notes at checkout. If no freebies are provided it means the GOM failed to provide the total order quantity info and thus, those orders were not taken into account when ordering freebies.
Example: order #BHT846, total orders 10
- In case of missing or damaged items please contact me within 2 days of the package being marked as delivered.
In case I notice a group order placed without getting prior permission from me, I'll email the customer and ask for the correct price for shipping. If the customer refuses and/or fails to cover the extra shipping costs they will be banned from future purchases.
PROXY/GOM DISCLAIMER
If you would like to buy by proxy or join a GO, you understand that I'm not to be held responsible for how the goods arrive to you, since you're using a middleman for the transaction. Please keep in mind the following.
You must abide by the proxy’s policies, and/or fees (if any).
I’m not to be held responsible for any orders handled by proxy or GOM. The proxy or GOM must verify everything arrives according to order and if there’s any issues contact me not long past 2 days after the package has been marked as delivered. After that time is due I won’t be answering any inquiries regarding damaged or missing items.
If an item arrives damaged after the proxy ships to you or there’s any issue with your order, please discuss it with your proxy and not with me. Issues must be settled between you and your 3rd party service representative.
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Any other questions you may have feel free to contact me!