- Orders expected to be shipped by May / June 2024 -
*Subject to change in case of delay from the manufacturer or customs.
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SHIPPING INFO AND DISCLAIMERS
- Shipping prices are flat and my shop is configured for individual orders, if I see a group order placed without getting prior permission from me, I'll email the customer and ask for the correct price for shipping.
- I ship from Mexico.
- I ship using Mexico's Standard Postal service, you can track your package here or in your country's post office site.
- I ship worldwide to most countries except for Germany and Brazil. If your country is not listed chances are I missed it, feel free to message me about it!
- All orders come with standard shipping and tracking. If you wish me to ship your order by a different mail service please do contact me privately.
- I send everything in bubble mailers and backing cards for prints & stickers. I recycle cardboard from boxes of packages I get.
- Allow me 1-2 weeks to ship your package. I drop packages in bulks that's why I need a 1-2 week timeframe.
- Once you get your tracking, it means I've dropped your package and it's on it's way. It can take up to a week for the code to show up or show any updates since our post office is slow.
- Packages can take from 3 weeks up to 2 months to arrive depending on the country.
- I'm not responsible for any lost or unclaimed packages. If you'd like me to ship your order again you'd have to wait for it to reach me first and, once I've received the package, then pay shipping again for me to send it to you. Returned packages can take more than 1 month to reach me back so please keep that in mind. Please do message me in case your package gets returned, as I have to go and personally pick it up at the post office.
TAXES/CUSTOMS
The shipping cost covers for; the shipping rate from the post office and materials used for packaging, it DOES NOT cover additional custom charges that may apply depending on your country. Please keep this in mind before ordering, as I won't be paying for additional charges.
PLEASE KEEP IN MIND
Once the package has been dropped, it's out of my hands. I don't work with the postal service, I know as much as you do which is the tracking updates. You can still contact me, any question you may have I can ask the post office and see if there's anything that can be done but please keep in mind that in most cases there might be not much I can do.
DAMAGED PACKAGES
Unfortunately once the package is handed to the post office it's out of my hands how is handled, however:
In case of broken acrylic pieces please do contact me for the possibility of a replacement.
While I add backing cards to prevent damage as much as possible, sadly is a common occurrence for prints to arrive with the edges a little bent due to how they are handled in transit. In this case I won't be offering a replacement for prints, I appreciate your understanding.
NOTICE FOR CANADIAN PACKAGES
They're taking at least a month to arrive, I ask for your patience.
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Any other question you may have please do contact me.